nixorn Posted December 3, 2016 Report Share Posted December 3, 2016 Just for yr info. Seems alot of places affected. Now using handphone on starhub. Quote Link to comment Share on other sites More sharing options...
Cube3 Posted December 4, 2016 Report Share Posted December 4, 2016 Not on Singtel, but even today feels somewhat laggy. Wondering what happened...? Heard it was some attack... Quote Link to comment Share on other sites More sharing options...
keyboard Posted December 5, 2016 Report Share Posted December 5, 2016 Singtel 2 December at 17:43 · [Edited] Update at 9.50am: As of 8.25 am, Singtel fibre broadband services have been fully restored. We are very sorry for the disruption. We understand it was a frustrating experience for customers and we would like to thank them for their patience. We are taking this incident very seriously and are taking steps to review our processes to prevent a recurrence. We will be offering all affected customers a 10% discount on this month's broadband subscription. This will be reflected in their January bill. Affected broadband customers who are also Singtel postpaid mobile customers will have their local mobile data charges waived for both Saturday (3 December 2016) and Sunday (4 December 2016). Once again, we apologise for the inconvenience caused and thank our customers for their patience. ---------------------- Update at 7am: As of 7am this morning, about 80% of our fibre broadband services have been restored, and our engineers estimate that we will achieve full service restoration in the next few hours. We will provide further updates when restoration is complete. Once again, we apologise for the inconvenience caused and seek your further patience. ---------------------- Update at 1.30am: About 20% of our fibre broadband services have been restored. Our engineers are still working towards full resolution. We apologise for the inconvenience caused and seek your further patience. Our next update will be at 7am. ---------------------- Update at 11:55pm: As our engineers are still working to resolve our fibre broadband issues, we will be extending our offer of local mobile data waivers until service is restored. To clarify, these two groups of customers will have their mobile data waived. 1. Singtel postpaid mobile subscribers who are also Singtel fibre broadband subscribers 2. Singtel postpaid mobile subscribers with same billing addresses as the fibre broadband subscriber Do note that the mobile data waivers will be applied in your next bill. We regret and apologise for the inconvenience caused and thank our customers for their patience. ---------------------- Update at 7:50pm: Singtel's engineers have been working tirelessly since this morning to resolve our fibre broadband issues which have regrettably, caused islandwide disruption. This has affected our residential customers and some business customers. We are currently still investigating why our servers cannot assign IP addresses to our customers' modems to enable broadband connectivity. So far, while we have ascertained that the service disruption is not due to a DDoS attack, we are not ruling out other plausible causes. We will be working with our vendors throughout the evening and overnight to isolate the problem and get our broadband services up and running again. Meanwhile, affected customers who are also Singtel postpaid mobile subscribers have been advised to use their Singtel mobile broadband. Charges for such use of local mobile data will be waived. Our TV, mobile and fixed line services are not affected. Fans can still catch their Premier League and other football matches on Singtel TV tonight. We regret and apologise for the inconvenience caused and thank our customers for their patience. Further updates will be available on our Facebook page. ---------------------- Media Statement/Update at 4.20pm: At about 8.45am this morning, our fibre broadband customers started experiencing difficulties accessing their services. Our engineers and specialists have been onsite since and are still working to resolve the issue. In the meantime, we are offering local mobile data waivers for today to affected customers who are also Singtel postpaid mobile customers. We sincerely apologise for the inconvenience caused. ---------------------- Update at 1:30pm: As our engineers continue working to resolve our fibre broadband outage issues, we advise affected customers who are also Singtel postpaid mobile subscribers to use their Singtel mobile broadband in the meantime. We will waive their Singtel mobile data charges for today. We apologise for the disruption and thank you once again for your patience. ---------------------- Update at 11:55am: We regret to inform that some customers may still be experiencing difficulties accessing their fibre broadband services. Our engineers are still investigating the cause behind this. Please bear with us as we try to resolve the problem. Thank you once again for your patience. ---------------------- Some customers may be experiencing difficulties accessing their Fibre Broadband services. Our engineers are working to resolve the problem. Thank you for your patience. Quote Link to comment Share on other sites More sharing options...
keyboard Posted December 5, 2016 Report Share Posted December 5, 2016 Singtel Hi all, if you're still facing connectivity issues for your fibre broadband service, you may wish to:1) Check if there are any LED indicator lights blinking on either the Optical Network Terminal (ONT) and the modem. 2) If so, you may wish to perform a sequential reboot for the hardware connected. To do so, you must switch off both the ONT and modem first. After which, turn on the ONT first followed by the modem at an interval of 3 minutes after each device. This will assist to synchronise the connection that you are receiving. 3) For customers whose devices do not show any LED indicator lights, please ensure that the cables are firmly attached to the hardware prior to the sequential reboot above. In the event that you are still facing connectivity issues, please share with us the registered subscriber's account and contact details via https://goo.gl/C6r3kA for us to look into it. - Ruzaini Quote Link to comment Share on other sites More sharing options...
keyboard Posted December 5, 2016 Report Share Posted December 5, 2016 From their facebook comments, it seems like quite a number of locations are still down. Not sure if it's due to too many reboots done over the weekend of customer home equipment that they have corrupted the devices and need replacement. They should have put the instructions to sync the ONT and modem in the post itself instead of in the comments that comes every minute. Guess, nobody learnt how to social media till today. " We are taking this incident very seriously and are taking steps to review our processes to prevent a recurrence." I think the cause is human error with their Change Management process. Wonder if the truth will actually be out. Quote Link to comment Share on other sites More sharing options...
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