Guest victor Posted March 7, 2015 Report Share Posted March 7, 2015 When I installed an external hard drive for the purpose of backing up the internal hard disk of my desktop, I accepted all the default settings of the backup software by NTI Backup Now EZ. The faulty internal hard drive has now been replaced with a new drive and running ‘restore’ does not work. The error message is: Problem signature: Problem Event Name: APPCRASH Application Name: Restore.exe Application Version: 3.0.2.66 Application Timestamp: 5461bd19 Fault Module Name: Restore.exe Fault Module Version: 3.0.2.66 Fault Module Timestamp: 5461bd19 Exception Code: c0000005 Exception Offset: 00056293 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Is ‘restore’ supposed to work only on the old drive? Does it matter that the new drive is not of the same brand and storage capacity? Would it make any difference if I had backup on cloud storage? Is there a way to cover data from the spoilt disk? Quote Link to comment Share on other sites More sharing options...
IkuTube Posted March 7, 2015 Report Share Posted March 7, 2015 http://www.appcrash.com/ Quote Click Here To Visit My Blog @ "The Blessed Life" *Let me live my life to be an instrument of 'Love', in how I speak and in how I see others* - May there be Love and Peace beyond all understanding - Link to comment Share on other sites More sharing options...
Guest victor Posted March 14, 2015 Report Share Posted March 14, 2015 Looking back, my new external drive is virtually empty where applications are concerned, so it could not have been an application crash. I emailed the software company. Apparently they don’t know either. Anyway, it’s not important, just curious to know what went wrong. Incidentally, the given link is a malware. Quote Link to comment Share on other sites More sharing options...
boyzbe81 Posted March 16, 2015 Report Share Posted March 16, 2015 Hi, is that faulty internal drive still detectable if you attached it as an external drive?If yes, you could try recuva by piriformhttps://www.piriform.com/recuvaHope it might help you. Quote "Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment or the smallest act of caring, all of which have the potential to turn a life around." -- Leo F. Buscaglia Link to comment Share on other sites More sharing options...
Guest victor Posted March 17, 2015 Report Share Posted March 17, 2015 The faculty drive stalls at starting windows 7. No progress from there, taking forever. Is that a sign that it is detectable? Quote Link to comment Share on other sites More sharing options...
boyzbe81 Posted March 17, 2015 Report Share Posted March 17, 2015 Not sure. you can remove it from you computer and plug it into another computer with a working OS and see the working computer detects it as a secondary hdd. Quote "Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment or the smallest act of caring, all of which have the potential to turn a life around." -- Leo F. Buscaglia Link to comment Share on other sites More sharing options...
Guest victor Posted March 25, 2015 Report Share Posted March 25, 2015 Now why didn't the computer shop I took it to for servicing adopt that approach? Instead, a new disk is installed as replacement. I took back the old disk. Can you explain how the technician was able to install the OS without any recovery disk from me? Based on the product key found on the label on the CPU casing? Quote Link to comment Share on other sites More sharing options...
keyboard Posted March 29, 2015 Report Share Posted March 29, 2015 Not sure if you would want to try this.http://support.microsoft.com/en-us/kb/929135 Not sure what you told the shop person and how his expertise is, but sounds like a new disk is the fastest way out.You can create recovery disks beforehand by imaging (think photocopying) and just need to key in the product key to make it a genuine copy. Quote Link to comment Share on other sites More sharing options...
upshot Posted March 30, 2015 Report Share Posted March 30, 2015 (edited) On 3/25/2015 at 12:05 PM, victor said: Now why didn't the computer shop I took it to for servicing adopt that approach? Instead, a new disk is installed as replacement. I took back the old disk. Can you explain how the technician was able to install the OS without any recovery disk from me? Based on the product key found on the label on the CPU casing? Yes that is most likely it. If your product key is there, they just need to use that. If they reinstall your OS that is. In any case if it was not pasted on your computer, they would be asking you for it in order to do a clean install. They got you a new disk maybe bacause they try it and it failed the test to see if it reads/write apart from being recognised by another PC. The other reason they got you to install a new HDD becasue it might be easier to get you to buy a new HDD then to tell you it can be save but they can't do that service and ask you to go eslewhere. And they rather not lose your business and make money from you intalling a new HDD. They not stupid heheheh Edited March 30, 2015 by upshot Quote ** Comments are my opinions, same as yours. It's not a 'Be-All-and-End-All' view. Intent's to thought-provoke, validate, reiterate and yes, even correct. Opinion to consider but agree to disagree. I don't enjoy conflicted exchanges, empty bravado or egoistical chest pounding. It's never personal, tribalistic or with malice. Frank by nature, means, I never bend the truth. Views are to broaden understanding - Updated: Nov 2021. Link to comment Share on other sites More sharing options...
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