oralb Posted May 2, 2007 Report Share Posted May 2, 2007 the thing about blogs is that you get interesting stories, so i am starting a new topic to dumb all those blog's posting here....Debut Blog - Creative's way of customer servicehttp://willythecop.blogspot.com/2007/04/cr...er-support.htmlreading through, i cant help to feel worried for our home growth electronics giant. if i were in her shoes, i would have bang enough table to ask Mr Sim to come out. 6 weeks! and all the way to Jurong. When I Think It, I Do It, I Win It! Link to comment Share on other sites More sharing options...
Guest Guest Posted May 2, 2007 Report Share Posted May 2, 2007 i'm in consumer service line before, and for the replacement of simple things that do not warrant repair, such as the earpiece etc, one-to-one exchange on the spot is the norm. And if the spare part is unavailable, but is an existing model, the service staff usually will get the part from a new set to replace the customer; in this way, it saves the customer's waiting time. In the case of the reported Creative's service... perhaps they are being the best example of their founder's book on "no U-turn" syndrome? Link to comment Share on other sites More sharing options...
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