Broadband plans discussion from 2024 onwards

[Hungrybtms2]

anyone can offer their broadband experiences and costs of installing / recontracting with latest competitions from many players ?

[Guest Armed1983]

I think m1 not bad.. 500mbps got free 500mb sim card. 30 dollars. Reliable. 

[radiusulnar]

Didn't know M1 gave free sim card. Will investigate

[Balestier]

6 hours ago, radiusulnar said:

Didn't know M1 gave free sim card. Will investigate

It's for backup when the fibre is down. 

[cbm]

The cheapest plans on the market right now are from Whizcomms 2.5gbps at $21.80 per month for 12 month contract (for new subscribers) and Simba 2.5gbps at $20 per month for 12 month contract. 

 

I have been on Whizcomms for 4 years and just renewed another 2 years. No issues so far. Since I am not a new subscriber, I don't get the promo rate. I'm paying $26 per month. For whizcomms, the 2.5gbps is combined. Each port max 1gbps so if you have multiple devices and connect 3 ports to their ONR, only then you get to fully utilize the 2.5gps bandwidth.

 

Simba fibre broadband is new. Have not encountered anyone who is on this telco yet so I don't know how good or bad it is.

[Guest notMe]

I am new to using the 4G or 5G LTE router at home, anyone have good recommendation which router ? which service provider ?  is it better deal then subscribing the fibre plan ? thank you.

[Kay Boy]

Any one has review on simba broadband?

[D.0284]

if you have a free landline i do not know if simba can port over. also simba does not provide a router. so i guess starhub is one of the best ones currently.

 

[Hungrybtms2]

simba seems to be cheapewst of all for 10 gbps.  Singtel is still the most expensive

[thinking35]

From what I know, if you have extra port... you can subscribe to 2 Fibre line (same provider or mixed provider).

 

Simba does not comes with router but with the savings, think can get a good compared to those that are provided free. Higher speed and no contract.

 

Wanted to sign with Simba but at the point my location is not supported by Simba. A week after renew with M1, Simba is supported at my location... wasted.

[Simplethoughts]

Anyone has any provider to recommend for internet wifi to work for a 4 room flat?  The wifi doesn’t reach my bedroom.

[innocense]

48 minutes ago, Simplethoughts said:

Anyone has any provider to recommend for internet wifi to work for a 4 room flat?  The wifi doesn’t reach my bedroom.

Wifi doesn't reach your room is not due to provider.

You can try install a Mesh wifi or use a wifi extender.

[bluerunner]

My home has just upgraded our broadband from the initial 3G to ultrafast 10G under StarHub. 
With the initial plan, we had no issue except weak WiFi at a certain time of the day, and occasionally WiFi could drop for 2-3sec once a using with the Nokia router. 
After the upgrade to faster speed 3days ago, every morning, there is absolutely no internet at all!! The StarHub guy has visited 2x for ‘repair’/‘check’. Changed cable, change the router (but not the modem), check connectivity, etc. Sadly, that does not last beyond 24hrs and the issue comes back. Cannot even WFH!! 
Still waiting for the 3rd visit from StarHub to rectify the issue. 
Anyone had similar issue? 

[radiusulnar]

A cautionary tale to me about not fixing what is not broken. I am on some 512mb plan from long ago and never upgraded.

[thinking35]

2 hours ago, bluerunner said:

My home has just upgraded our broadband from the initial 3G to ultrafast 10G under StarHub. 
With the initial plan, we had no issue except weak WiFi at a certain time of the day, and occasionally WiFi could drop for 2-3sec once a using with the Nokia router. 
After the upgrade to faster speed 3days ago, every morning, there is absolutely no internet at all!! The StarHub guy has visited 2x for ‘repair’/‘check’. Changed cable, change the router (but not the modem), check connectivity, etc. Sadly, that does not last beyond 24hrs and the issue comes back. Cannot even WFH!! 
Still waiting for the 3rd visit from StarHub to rectify the issue. 
Anyone had similar issue? 

 

Seems like Starhub is like that? I was using Cable then not Fibre... always drop or no connection... If after 3rd visit still the same, u should asked them to waive fee until it is fixed. That's what I did! haha

[bluerunner]

2 hours ago, thinking35 said:

 

Seems like Starhub is like that? I was using Cable then not Fibre... always drop or no connection... If after 3rd visit still the same, u should asked them to waive fee until it is fixed. That's what I did! haha

Thanks for that opinion. Will definitely do!

[thinking35]

Anyone knows about the M1 new XGSPON high-speed broadband? Worth to upgrade?

[Jo L]

Does anyone know that Starhub actually charge a disconnection fee when you terminate their service when your contract with them ended? I was informed of this disconnection fee when I informed Starhub today of my decision to stop their service since contract ending too. Do anyone know the other internet providers also charge this fee? This is not early termination fee by the way. 

In addition, Starhub actually charges a transport fee of over $50 for them to come to your house to collect back their router/wifi mesh equipment. Alternatively, you have to return the equipment yourself to only one of the four stores island wide. Starhub puts in extra effort to make it difficult for you to terminate their services.

[murano]

47 minutes ago, Jo L said:

Does anyone know that Starhub actually charge a disconnection fee when you terminate their service when your contract with them ended? I was informed of this disconnection fee when I informed Starhub today of my decision to stop their service since contract ending too. Do anyone know the other internet providers also charge this fee? This is not early termination fee by the way. 

In addition, Starhub actually charges a transport fee of over $50 for them to come to your house to collect back their router/wifi mesh equipment. Alternatively, you have to return the equipment yourself to only one of the four stores island wide. Starhub puts in extra effort to make it difficult for you to terminate their services.

 

https://www.starhub.com/personal/broadband/other-charges.html

[Jo L]

1 minute ago, murano said:

 

https://www.starhub.com/personal/broadband/other-charges.html

Thank you for sharing!

Happened that near my place there is a Singtel road show and I asked the promoters there and they denied Singtel has a disconnection fee like Starhub after I explained Starhub wants to charge me this even though the contract ended.

So potential new Starhub broadband users beware and be aware of this fee. 😅

[bluerunner]

3 hours ago, Jo L said:

Thank you for sharing!

Happened that near my place there is a Singtel road show and I asked the promoters there and they denied Singtel has a disconnection fee like Starhub after I explained Starhub wants to charge me this even though the contract ended.

So potential new Starhub broadband users beware and be aware of this fee. 😅

StarHub is just making it cumbersome to terminate her service. 
I am aware that clients need to return some of the hardware to Starhub themselves. When I signed up or upgrade/downgrade service, their technician informed me. 
I am more interested in other smaller service providers like Simba, Gomo, etc. Some are subsidiaries of the big 3. 

Spoken to a few subscribers, and received mixed reactions. 

[Jo L]

Anyone knows if this is a standard industry practice, and if Singtel and M1 and other internet providers also do what Starhub is doing? 

I wish to avoid signing up with new internet provider that gives the same issues. Appreciate the info.

[Behrhunter]

Yes, Starhub has super shady practices. My partner wanted to changed ISP during the recent COMEX, and yes they also quoted a transport fee for collecting the modem back. The appointment is pretty ridiculous, they will give you an appointment date and tell u the time between 9:00am to 5:00pm as if the whole world doesnt need to work. Later the guy said that we can choose return the modem personally in Plaza Singapura. But you must set and appointment and only one specific day to return. Then we wanted to return the modem earlier cos the date given was a working day, they said they may misplace your modem cos it isn't the allocated time slot (Yes the CSO literally said if it is not your appointment day, they will collect and just put the modem in their shop until your actual day to return then key into the system. If this happens ... it is not our problem) If you return the one day after they claim that there will be a penalty fee. 

 

On my end, in my PREVIOUS contract, Starhub immediately reverted my monthly subscription to the non contract price the immediate month the contract is over. As i have the habit of waiting for promo price before recontracting, I kena one month of the normal price. Thankfully, I also have the habit of checking my bills so its only one month.

 

 

 

[Jo L]

Oh no, Starhub staff I talked to said I just need to walk into one of the 4 shops island-wide to return the modem/router. Nothing is mentioned about need to set appointment and choose a date to return. Nothing on this on their website too, at least nothing you can see right away on the webpage. 

Seems like there is no way to avoid having Starhub take advantage and charge me a tidy sum of money for doing nothing but throw this shitty responsibility to the consumer.